SMS Terms & Conditions
How our customer care and account text message program works, including opt-in, help and opt-out choices.
Last updated: November 6, 2026
These SMS Terms & Conditions govern the Sky Telecom, Inc. Customer Care & Account Texts program. The program is operated by Sky Telecom, Inc. and is intended for people who voluntarily agree to receive our non-marketing messages.
1. Messages you may receive
With your consent, we may send messages about inquiries you submit, requested quotes and follow-up, customer service and technical support, account notices, billing reminders and payment-related updates, and changes to existing services. This website opt-in does not authorize promotional or advertising texts. If we offer promotional SMS messaging later, we will seek separate, specific permission.
2. How to enroll
To enroll through our website, enter a mobile number on the Contact or Support form, then actively select the separate, optional SMS consent checkbox before submitting. The checkbox is never preselected, and you may send us a website inquiry without agreeing to receive texts. Consent is not a condition of purchasing any goods or services. Only the individual who controls a phone number may authorize messages to that number.
3. Message frequency and charges
Message frequency varies based on your inquiries, support needs, account activities and service events. Message and data rates may apply under your wireless plan. Sky Telecom does not charge a separate fee for joining this SMS program. Contact your mobile carrier about your messaging plan.
4. Opt out and stop messages
Reply STOP to a Sky Telecom program text at any time to unsubscribe from that text messaging program. You will receive an opt-out confirmation where supported; no further program messages will be sent unless you opt in again. You can also request help with opting out by contacting [email protected] or (949) 810-7575. Opting out of texts does not prevent essential communications by other lawful channels.
5. Help and customer care
Reply HELP to a Sky Telecom program text for assistance. You may also contact [email protected] or call (949) 810-7575. If you have an urgent service problem, contact support directly; do not rely on SMS for emergencies.
6. Privacy and mobile information
We do not sell or share your mobile number or SMS opt-in/consent information with third parties or affiliates for marketing or promotional purposes. Messaging providers and mobile carriers may process the data needed to deliver the texts you requested. Please review our Privacy Policy for more information about collection, use and data protection.
7. Carriers and delivery
Carriers are not liable for delayed or undelivered messages. Wireless coverage and message delivery are not guaranteed, and availability may differ by carrier, device or location.
8. Changes to this program
We may update these SMS terms to reflect changes in the program or applicable requirements. The date above shows when this page was last updated. If we materially change the types of texts or introduce marketing messages, we will obtain any additional consent required before sending them.
9. Contact us
Sky Telecom, Inc.
P.O. Box 15383, Irvine, CA 92623
Phone: (949) 810-7575
Email: [email protected]