Accessibility Statement

Sky Telecom, Inc. is committed to providing an accessible online experience for customers, agents, and visitors, including people using assistive technology.

Our approach

We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a goal for ongoing website improvements. This statement describes our efforts; it is not a claim that every page currently meets every success criterion.

We aim to improve keyboard navigation, screen-reader support, text clarity, contrast, forms, focus visibility, and responsive layouts. Accessibility is an ongoing process, and we welcome feedback about barriers.

Getting help or reporting an issue

If you encounter difficulty accessing a page, completing a form, viewing an invoice, or using a customer or agent portal, please contact us. You can request an alternative way to receive information or assistance.

• Telephone: (949) 810-7575
• Email: [email protected]
• Mail: Sky Telecom, Inc., P.O. Box 15383, Irvine, CA 92623

When contacting us, it helps to include the page address, a description of the problem, and the assistive technology or browser you were using, if you are comfortable sharing those details. Please do not send passwords, account credentials, or payment information.

SkyRDD account portals

Our public website provides links to customer and agent account systems on billing.skytelecom.net. If you experience difficulty signing in or accessing information in a portal, use the contact methods above so we can help you find an alternative way to access the service.

Third-party tools

Some website functions, including Cloudflare Turnstile verification and third-party account portals, use technology operated by other providers. We work to identify and address accessibility barriers, including those involving third-party features.

Continuing improvements

We periodically review accessibility issues and prioritize fixes based on impact. We appreciate reports from visitors and customers that help make our services easier to access.