Privacy Policy

Sky Telecom, Inc. (“Sky Telecom,” “we,” “us,” or “our”) provides business and residential communication services. This policy describes our practices for skytelecom.net, website inquiries, and related customer communications. Our SkyRDD billing, customer, and agent portals have additional operational processes and may provide further privacy information where applicable.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and inquiry information: name, email address, telephone number, requested service, and the information you include in a quote request, contact form, or support message.
• Customer and account information: information needed to provide services, manage accounts, process billing, address support requests, and verify account access through SkyRDD. This may include contact details, service and transaction records, and authentication-related information within the billing platform.
• Technical and security information: IP address, browser/device and request information, website security events, and similar technical data processed by hosting and security providers when you access our sites.
• Communication records: correspondence with our sales, billing, and support personnel.

Please do not submit passwords, full payment card numbers, or other sensitive account credentials through public website contact forms.

2. How we use information

We use information to respond to inquiries, provide requested quotes, establish and support services, administer customer and agent relationships, send service or billing communications, protect our systems against abuse, maintain reliable website operations, comply with applicable law, and resolve disputes.

3. Website forms and email delivery

When you submit a website contact or support form, the information you enter is transmitted to a Cloudflare Worker for validation and routing. Cloudflare Turnstile checks whether the submission appears legitimate. The Worker uses Resend to deliver an email notification to our business team. General inquiries and quote requests are directed to [email protected]; support and billing requests are directed to [email protected]. Your message and contact details are included in that notification so our team can respond.

Submitting a form does not create a separate website login account. Please avoid including sensitive credentials or payment-card information in messages.

4. SkyRDD customer, agent and staff portals

Our public site links to separately operated SkyRDD account experiences at billing.skytelecom.net, including the customer portal, agent sign-in, and restricted staff/admin login. Account authentication, role-based permissions, billing records and related actions occur in that system rather than in the public website contact form. Agents may be required to use two-factor authentication. Please use only the login intended for your role.

5. Service providers and disclosures

We use service providers to operate the website and business processes, including Network Solutions for website hosting, Cloudflare for DNS, security, Turnstile and form processing, Resend for form-notification email delivery, and our email and billing systems for business correspondence and account management. Providers may process information as necessary to deliver those services, subject to their applicable terms and privacy practices.

We may also disclose information where reasonably necessary to provide requested services, comply with legal obligations, protect rights and security, or respond to a lawful process. We do not publish private website inquiries on the public site.

6. Cookies, security checks and technical data

Our website and service providers may use cookies or similar technical mechanisms necessary for website operation, fraud prevention, session management, and security. Cloudflare Turnstile may evaluate browser and connection signals to protect forms from automated submissions. Separate SkyRDD portals may use session cookies to maintain authenticated access. If analytics or advertising technologies are added, we will review and update these disclosures as appropriate.

7. Data retention and protection

We retain information for as long as reasonably necessary to answer requests, manage customer relationships and services, meet legal and accounting obligations, address disputes, and protect our systems. Retention periods depend on the type of record and the applicable requirements; we do not promise a single deletion deadline for all records. We use administrative and technical safeguards designed to protect information, but no internet transmission or system is guaranteed to be completely secure.

8. International access and processing

Sky Telecom serves customers in the United States and internationally. Our website and service providers may process information in the United States or other locations where they operate. Where applicable, we address international privacy requests and transfers according to relevant legal requirements.

9. Your privacy choices and rights

Depending on where you live and the laws that apply to our business, you may have rights to request access to, correction of, or deletion of certain personal information, and to receive information about applicable disclosure practices. Some records must be retained for legal, security, billing or service reasons.

To make a privacy request, email [email protected] with the subject Privacy Request. We may need to verify your identity or authority before acting on a request. We will not require you to provide passwords by email.

California residents: Depending on whether the California Consumer Privacy Act applies to Sky Telecom and the particular processing activity, additional rights and notices may apply, including rights concerning access, deletion, correction, sale or sharing, and sensitive information. We will evaluate properly submitted requests under applicable law. This statement does not represent that every statutory right applies to every transaction.

10. External websites and updates

Links to external services may take you to websites governed by their own privacy notices. We may update this policy to reflect changes in our operations, service providers or legal requirements. The date at the top indicates when this page was last revised.

11. Contact Sky Telecom

Sky Telecom, Inc.
P.O. Box 15383, Irvine, CA 92623
Phone: (949) 810-7575
General: [email protected]
Privacy, billing and support: [email protected]